b'Executive Summary: Survey of Court Users2021 (Of cases closed during 2021) April 27, 2023Section 1: BackgroundIn 2004, the State Bar Court of California (SBC) adopted 9 core, court performance measures, consistent with practices nationally to help improve court performance.Measure 1 is a survey of court users; it measures users experiences with the SBC. The survey includes questions on five court performance dimensions.A sixth court performance dimension was added in 2020.The dimensions are: 1.Access to Justice.The State Bar Court of California 2.Equality, Fairness, and Integrity.assesses the experiences of court users 3.Timeliness.periodically through court user 4.Independence/Accountability.surveys. Surveys have been conducted 5.Quality/Effectiveness.in 2004, 2008, 2020, and 2021. 6.Virtual Proceedings. Court users of the SBC are the focus of the Measure 1 survey.Court users include: (1) Respondents, Petitioners, and Applicants; (2) Counsel for Respondents, Petitioners, Applicants; and (3) Office of Chief Trial Counsel (OCTC) Attorneys. The surveys were conducted initially in 2004, and again in 2008 and 2020, and most recently in 2022 (for cases closed in 2021).The SBC implemented numerous improvements in response to the feedback and survey results over the years.In late 2020, the Court embarked on a pilot project aimed at refreshing the survey process and survey questions.The survey was administered to a pilot group of court users whose cases were closed in the 3rd and 4th quarters of 2020 (3/4Qs 2020).Surveys of court users whose cases were closed during 2021 were conducted in late 2022.Section 2: Overview of 2021 Court User SurveyCourt users whose cases were closed in 2021 (quarters 1-4) were surveyed in late 2022. The results of these surveys are presented in this Executive Summary.Dr. Brenda Wagenknecht-Ivey, CEO of PRAXIS Consulting, Inc. (Denver, CO) administered the surveys in November / December 2022. Dr. Wagenknecht-Ivey also conducted the surveys in 2004, 2008, and 2020.The2021surveywassenttoSurvey Participants 2004 2008 3/4Q 2020 2021533 people (N=533).In 2004, 2008, and 2020, it was sent toSurvey Sent to: Total numbers (N=) N=726 N=998 N=245 N=533726, 998, and 245 court users# of Total Survey Participants (n=) n=143 n=224 n=94 n=159respectively.One hundred andOverall Response Rate (in percentages) 23% 23% 38% 30%OCTC Attorneys: Number that Completed Survey n=47 n=48fifty-ninepeople(n=159)(+ Response Rate) n=26 n=20 (81%) (60%)completedthe2021survey. SBC Respondents/Applicants/Petitioners: Numbern=25 n=71The overall response rate wasthat Completed Survey (+ Response Rate) n=77 n=151 (17%) (21%)30%.Comparisons by year areCounsel for SBC Respondents et.al.: Number thatn=29 n=38 n=19 n=32presented in the table.Completed Survey (+ Response Rate) (48%) (29%)Executive SummaryCourt User Surveys2021 (Quarters 1-4) 1'