b'Five Highest and Five Lowest Rated Individual Survey Questions. The five highest and five lowest rated individual survey questions are presented in the charts below.Comparisons to the previous years also are provided where available. Five Lowest Rated Questions - 2021(in means scores; n=159)The Court is accountable for the use of public resources. 2020 2008 2004(Independence/Accountability) 4.05 4.4 - -The information/resources provided by the Court werehelpful in completing court business (e.g., website, rules, 4.09 4.6 4.3 4.2forms). (Access)It was easy for me to get information from the Court about 4.10the cases in which I was involved. (Access) 4.3 - -It was clear to me that the SBC is an independent entity,separate from the prosecutor and other parts of the State 4.14 4.4 3.6 3.7Bar. (Independence / Accountability)The time it took to resolve my case(s), once it was filed in 4.14 4.2 3.8 4.0the State Bar Court, was reasonable. (Timeliness)The decision reached in my case (or the cases in which I 4.14 4.0 3.5 -am involved) was fair. (Fairness)1 2 3 3.5 4 5 655Five Highest Rated Questions - 2021(in means scores; n= 159)2020 2008 2004Court personnel treated me with respect. (Fairness) 5.2 5.1 5.0 4.9In 2021, during the pandemic, Zoom court appearances(e.g., status, settlement, and pre-trial conf.; trials; oral 5.1 5.2 - -arguments) were effective in continuing progress on mycase/cases. (Virtual Proceedings)The use of technology (e.g., telephone,video, Zoom,email) was a convenient way to conduct court business. 5.0 5 5.4 5.3(Access)I received adequate notice of my court events. 5.0 4.8 4.8 4.8(Timeliness)In 2021, during the pandemic, the State Bar Courtcontinued to move my case/cases toward resolution. 4.9 5.1 - -(Virtual Proceedings)1 2 3 3.5 4 5 654 Executive SummaryCourt User Surveys2021 (Quarters 1-4) 7'