b'Table of ContentsSection 1: Background 1Section 2: Overview of 2021 Court User Survey . 1Section 3: Characteristics of Survey Respondents 2Section 4: Summary of Findings 3Overall Satisfaction and Performance . 3Highest and Lowest Rated Court Performance Categories . 5Five Highest and Five Lowest Rated Individual Survey Questions . 7Suggestions for Improving Services, Performance, and Communication 8Section 5: Conclusion and Next Steps . 9 Executive SummaryCourt User Surveys2021 (Quarters 1-4)i'