b'Table 2: OCTC AttorneysSummary of Comments (Not in priority order) Comments included: start hearings/proceedings/appearances on time; provide notice on Zoom, if delayedstop wasting peoples time; rule on motions and filings quicker (e.g., dispositive motions, pre-trial motions, continuance requests, etc.); judges need to be on 1.Timeliness &time/some judges are habitually late for hearings/proceedingsrequire judges to appear Schedulingon time for all appearances; encourage judges to file decisions sooner; provide reasonable extensions of time to file briefs on review and to file briefs exceeding page limits (on some cases); need a better calendaring system; speed up scheduling of ENECs; need more flexible time limits in setting trial dates. Comments included: improve forms (e.g., stipulations); improve website docketseasier 2.Accessreview and document access; improve website searches; simplify public calendar searches; improve interface with fillable forms; update online court calendar sooner/ earlier. Comments included: judges should treat all parties with respect and should act 3.Judicialprofessionally (e.g., they should not be rude such as rolling eyes); judges should not make Demeanor,snide, sarcastic, or inappropriate comments; judges should behave in a courteous and Professionalism,professional manner even when they disagree with parties positions; judges need to be Knowledgeknowledgeable of case law and rules of procedure (e.g., new judges need more training); judges need to be neutral (e.g., set aside their past defense biases). 4.Fair TreatmentComments included: apply rules/procedures evenly/equally to all parties; evaluate cases fairly in settlement conferences; OCTC is not an arm of the court.Comments included: continue to use Zoom for appearances; orders for trials being 5.Virtualconverted to virtual proceedings need to be issued soonertime is needed to make Proceedingsarrangements for witnesses and attorneys; virtual proceedings should be the default method. Comments included: nonethe Court performs very well; e-filling should be available for 6.Miscellaneousall documents; need more frequent/robust Bench/Bar meetings; more judges need to be from the prosecution sidealmost all have a defense background; need more diversity on the bench.Section 5:Conclusion and Next StepsThe2021surveyfindingsarepositiveoverall.Thefindingsalsopointtoareasforfurtherinquiry, evaluation,andimprovement.Goingforward,theresearcherrecommendsthatjudicialand administrative leaders further analyze the results and make improvements in selected areas such as improvingaccess,timeliness,andjudicialtraining,tonameafew.Additionally,theresearcher recommendsSBCleadershipsharethesurveyfindingsinternallywithallstaffandexternallywith stakeholders, court users, and other interested parties. Finally, the 2021 results were presented to the SBC judges and administrative leader by the researcher in March 2023. The judges and administrative leaders welcomed the survey results and were receptive to areas for improvement.There was a continued commitment to use the survey results to further improve court users experience with the SBC and improve court performance. Executive SummaryCourt User Surveys2021 (Quarters 1-4) 9'