b'Highest and Lowest Rated Court Performance CategoriesThe chart shows overall average ratings on each court performance category (e.g., Access, Fairness, Timeliness, etc.) by year. It also shows the trends over the years for each court performance category (e.g., ratings on Access in 2004, 2008, 2020, and 2021). Court Performance Categories By All Survey Respondents and Years(in mean scores1) 62004 2008 3/4Q 2020 20215 4.8 4.7 4.6 4.5 4.6 4.6 4.7 4.7 4.8 4.84.4 4.3 4.2 4.4 4.4 4.4 4.4 4.1 4.1 4.4 4.1 4.443.532 1Access to Justice Equality, Fairness, Timeliness Independence / Effectiveness / COVID/VirtualIntegrity Accountability Quality ProceedingsRating Scale for Court Perf. Categories: 6 = Strongly Agree; 5 = Agree; 4 = Agree Somewhat; 3= Disagree Somewhat; 2 = Disagree; 1 =40Strongly Disagree.Dont Know/Not Sure was also a response option. 1Each Category is made up of several questions. The grand means are presented on this chart (i.e., mean of means) Summary:Virtual Proceedings (which includes questions about notices/orders posted on the website, effectiveness of virtual appearances, moving cases toward resolution during the pandemic) and Effectiveness/Quality (which includes questions about judges knowledge of the law/procedures, understandability of judicial orders, and helpfulness of staff) were the highest rated court performance areas in 2021 (average ratings of 4.8 and 4.7 respectively). These areas also were rated the highest in 2020. The lowest rated category in 2021 was Independence/Accountability (which includes questions about understanding the SBC is separate from the prosecutor and other parts of the State Bar and the Courts accountability for the use of public resources) (average of 4.1). Overall, the 2021 ratings on the six court performance categories are favorable.All averages are above the midpoint of the rating scale (3.5), but below the targeted, or desired average rating, of 5.0. Additional Findings:In 2021, OCTC attorneys rated Access, Independence, and Virtual Proceedings significantly higher than both Counsel for Respondents and SBC Respondents.On Fairness and Quality/ Effectiveness, OCTC Attorneys gave significantly higher ratings than SBC Respondents.The differences in mean scores on Timeliness were not statistically significant.Executive SummaryCourt User Surveys2021 (Quarters 1-4) 5'