b'Additionally,55%ofsurveyrespondentshadthemost contact with the Los Angeles Office (compared to 62% in the 2020pilot),19%hadthemostcontactwiththeSan Francisco Office (compared to 23% in the 2020 pilot); and 18% had the most contact with both venues (compared to 14% in the 2020 pilot). SBC Respondents/Applicants make up nearly half of all 2021 survey respondents (45%) and a majority of survey respondents had the most contact with the Los Angeles Office (55%). Section 4:Summary of FindingsOverall Satisfaction and PerformanceSurvey respondents gave an overallOverall SatisfactionBy Years satisfaction rating of(All Survey Respondents;inmean scores)somewhat satisfied. 4The average rating wasOverall Satisfaction3.0 (out of 4).The average rating is3 3 3favorable; it is above2.7 2.62.5, which is the mid- 2.5point of the 4-point2rating scale.See the chart for comparisons by year.12004(n=143) 2008 (n=224) 2020 - Q3-4 (n=94) 2021 (n=159)Rating Scale for Overall Satisfaction:4 = Satisfied; 3 = Somewhat Satisfied; 2=Somewhat Dissatisfied; 1 = Dissatisfied. Dont Know/Not sure32Additional Findings:was also a response option. OCTC Attorneys and Counsel for Respondents rated the Court significantly higher on overall satisfaction than SBC Respondents. Survey participants who had the most contact with both locations rated the Court significantly higher on overall satisfaction than those who had the most contact with the San Francisco Office. Executive SummaryCourt User Surveys2021 (Quarters 1-4) 3'