b'The 2021 surveys included 36 questions, the same questions used in the 2020 pilot surveys. Most of the questions in 2020 and 2021 were the same or similar to past surveys.In 2020, when refining the questions forthepilotsurveys,afewquestionswereadded,afewoldquestionseliminated,andacourt performance category was added, namely Virtual Proceedings. This new category measures court users experienceswithvirtualproceedings,whichwereimplementedduringtheCOVID-19pandemic.A summary of the questions is provided in the chart below. OverviewSurvey Questions 1Overall Satisfaction 1(1 question)Overall Court Performance(1 question) 2Access (3 questions) Fairness (7 questions)Court Performance CategoriesTimeliness (4 questions)(23 questions) 3Independence/Accountability (2 questions)Suggestions for ImprovementEffectiveness/Quality(3 questions)(1 Narrative Question) 4NEW: Virtual Proceedings (4 questions)Questions About You/Your Case 1 The survey questions were very similar to the 2020 (4 questions) 5 Pilot questions; only slight, non-substantive modifications were made. Demographics of Respondents(6 questions) 6 13 Section 3: Characteristics of Survey Respondents Relationship of Survey Respondents to the SBCTwenty-eight percent (28%) of the respondents to the 2021 survey were OCTC attorneys (compared to 50% in the 2020 pilot); 20% were Counsel for Respondents/Applicants (same as in the 2020 pilot); and 45% were Respondents (compared to 27% in the 2020 pilot). Thus, it is important to note that SBC Respondents make up a greater proportion of all survey respondents in 2021 than in 2020, and OCTC attorneys are a smaller proportion of all survey respondents in 2021 than in 2020. Executive SummaryCourt User Surveys2021 (Quarters 1-4) 2'