b'Survey Participants in 2021 with contact with both venues rated Access, Effectiveness/Quality, and Virtual Proceedings significantly higher than the San Francisco office.For Independence, survey participants with contact with both venues rated the areas significantly higher than both the San Francisco and Los Angeles Offices. The differences in mean scores on Fairness and Timeliness were not statistically significant.The trends across survey years show: a.Average ratings on the Access to Justice category (which includes questions about the helpfulness of information/resources provided by the SBC, ease of accessing information about cases, the convenience of using technology to conduct court business), are trending downward. b.The average ratings on Equality, Fairness, and Integrity (which includes questions about respectful treatment, opportunity to present ones case, fair application of procedures, impartiality of judicial rulings/orders, fairness of decisions) are trending upward. c.The Timeliness court performance category (which includes questions about receipt of timely notice, court events starting on time, reasonableness of the time to resolve cases and provide notice of outcome) also ticked upward in 2021. Virtual Proceedings and Effectiveness/Quality were the two court performance categories rated the highest, and Independence/Accountability was rated the lowest, in 2021. Executive SummaryCourt User Surveys2021 (Quarters 1-4) 6'